Enigma: Your Trusted Partner

Commitment to Security and Integrity

At Enigma, the integrity and security of your data are paramount. We are fully compliant with ISO 27001 standards and adhere to the Essential 8 cybersecurity strategies, ensuring your information is protected with the highest levels of security. We take every measure to safeguard your data, giving you peace of mind in an increasingly complex digital landscape.

Dedication to ESG Principles and Social Responsibility

We believe in making a positive impact not just for our clients but also for the community and the environment. Enigma is committed to Environmental, Social, and Governance (ESG) principles and is actively working towards carbon zero targets. Additionally, we proudly support Indigenous causes through our partnership with Red Earth IT, helping to make a meaningful difference in the lives of Indigenous communities.
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Building Long-Term Partnerships

One of the key differences between Enigma and other Managed Service Providers (MSPs) is our focus on fostering long-term partnerships with our clients. We’re not transaction-focused; instead, we believe in building relationships that stand the test of time. By understanding your unique needs and goals, we tailor our services to provide ongoing value and support.
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Nationwide Presence

Based in Brisbane and the Gold Coast, Enigma has logistics hubs in major cities across Australia. This national presence allows us to offer fast and reliable service wherever you are, ensuring your business never skips a beat.

The Enigma Process:

A Vision to Deliver Technology Differently

After more than 30 years of delivering IT products and services the same way as everyone else, our founders realized there had to be a better approach. They envisioned a company that would deliver technology differently, focusing on innovation, efficiency, and truly understanding the needs of modern businesses.

Empowering Businesses to Focus on What Matters

We noticed that businesses and IT departments often get distracted and bogged down with the support and supply of devices—a task that isn’t a core function for them but is crucial for smooth operations. That’s where Enigma steps in. We handle what we do best, so you can concentrate on your business delivery, innovation, and intellectual property.

Embracing AI for a Better Future

We recognize that the advent and proliferation of Artificial Intelligence (AI) is a game-changer for our industry. Rather than ignoring or avoiding this transformative technology, we are actively embracing it with the goal of setting industry standards in how AI-driven services can be provided more efficiently and ethically. By integrating AI into our solutions, we aim to deliver smarter, faster, and more reliable services that help your business stay ahead of the curve.

Our Mission and Vision

At Enigma, we’re committed to providing seamless, proactive, and zero-touch IT solutions that empower businesses. By handling all your IT needs, we enable you to focus on what truly matters: growth and productivity.

Challenges in the IT Industry

Most businesses suffer from reactive IT support, leading to downtime, frustration, and lost productivity. Traditional IT services often address problems only after they’ve impacted your operations. We aim to be different by offering preventive and tailored IT support that keeps your business running smoothly.

Our Evolution

Enigma evolved from over a decade of experience as 1ICT, transforming into a company that prioritizes proactive, AI-powered IT solutions. Our focus is on preventing problems before they occur, rather than simply reacting to issues after the fact.

Hear From Our Clients:

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“Enigma has been instrumental in helping our business scale rapidly while integrating Indigenous culture into the workplace. Their proactive approach to IT support has made a significant difference in our operations.”

Jason Hardy
Director of Red Earth IT